Shipping Policy

Last updated: 31/08/2026

Thank you for shopping with Timelessgrace. We want to ensure you understand how delivery works before placing your order.

1. Delivery Area

We currently deliver within South Africa.

2. Delivery Costs

Our delivery fee is R89, unless otherwise stated at checkout.

Free delivery is available on orders over R999, where applicable and as displayed on our website.

3. Processing and Delivery Times

Orders are processed according to our fulfilment schedule.

Please allow approximately 11–18 business days for delivery, unless a different timeframe is clearly stated for a specific product or at checkout.

Delivery timeframes are estimates and may be affected by factors outside our reasonable control, including courier delays, public holidays, supplier delays or circumstances affecting transportation.

4. Order Updates and Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please ensure that your contact details and delivery address are correct when placing your order.

5. Delays

If there is a significant delay affecting your order, we will make reasonable efforts to keep you informed.

Where we are unable to fulfil an order, we will notify you and handle any applicable refund in accordance with South African law.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where permitted and clearly communicated to you.

7. Questions About Delivery

If you have any questions about your delivery, please contact us at:

Email: [YOUR SUPPORT EMAIL]

Please include your order number in your message where applicable.